Frequently Asked Questions

General

1. How do I contact Door Guard?

There are several ways to reach us:

Send us a message here
Sales Orders : Sales@doorguard.com.au
Support and Customer Service : Support@doorguard.com.au
Information : Info@doorguard.com.au
Accounts and Invoices : Accounts@doorguard.com.au

2. How to buy your Products?

There are many ways to buy:

Online at www.doorguard.com.au

Usage

1. How Do I Manually Lock the Dead Bolts while exiting the House (TS-DB-BLK-05 & TS-DB-SLV-05)
If your Dead Bolt is not configured for Auto Lock you can Manually Lock it from the outside by Long Pressing the # Key.

2. What is the name of APP to use with the Smart Locks.

Please Search for "Door Guard" in the APP Store for iPhones and Google Play Store for Android Phones.

Shipping

1. Where do you ship to?

We offer Free Shipping Australia wide.

WHERE TO USE

1. What are the places where this can be used?

Ideal for :

Coworking Spaces
Airbnb
Holiday Homes
Homes
Offices
Shared Accommodations
Hotels
Motels
Hostels and Dormitories

Warranty

1. What is the warranty period for the Smart locks?

- One Year Standard Back To Base Warranty for all products.

- For On Site Visits we charge extra.

- Please note It may not be possible to get On Site Service for some areas.

MY ACCOUNT

My Cart

Shipping

Return Policy

INFORMATION

About Us

Support

How it Works

WAYS TO PAY

Download Our SmartPhone APPs

To Automatically download our APP please open the Web Browser on your SmartPhone and Navigate to --> apps.doorguard.com.au

Manual Download - iPhone

Manual Download - Android